Frequently Asked Questions
1. My computer cannot access the quizzes at home. What can I do?
Your browser may not be configured properly. Here are some suggestions:
Are you using the Firefox browser? Click here to download it.
Have you installed Virginia Tech's Class 1 Digital Certificate on your computer? Instructions on how to do this are at https://my.vt.edu/security-update.html
Can you access the Emporium home page? https://www.emporium.vt.edu
Have you enabled cookies in your browser?
Some network providers (e.g. local school systems) run their own firewalls, proxies, etc and have caused access problems in the past. Note that people sometimes bookmark an address for the testing system - only use the link from the class home page. If the direct link does not work, then something is blocking it - it could be security software (e.g. BlackIce, Norton, or the Window's firewall software), local web proxy, etc.
Windows XP service pack 2 has a pop-up blocker built into it. Students who have installed SP2 will now have their quiz blocked as a pop-up. To resolve this you can just click at the top of the screen where you get the pop-up warning and allow it to go through OR allow pop up windows.
2. Can I use my own calculator?
When you are working through practice problem or a taking a Graded Quiz, you can use any calculator you wish. However, calculators are not permitted during tests. Click here to view information about tests.
3. How and when can I see my grades?
You can view your progress in the course through the Quiz Gradebook link to the left. Please note that the information in the Gradebook link is not updated every day. The date and time for the most recent update is posted at the top of the page after you login to the Gradebook. Rest assured that your score on a quiz is immediately recorded in the database for your CRN even if it is not yet visible to you in Gradebook.
4. When do I have to take quizzes?
You can take your Graded Quizzes anytime you wish as long as you do so before the midnight deadline on the date given in the Syllabus. Click on Quizzes for specific information about taking Graded Quizzes.
5. I need to send a picture of a quiz problem to my instructor. How do I take a screenshot?
If you have a question about a practice quiz problem, your best resource is to choose one of the options for Getting Help from the link on the course homepage. However, sometimes you may need to send your instructor a picture as an e-mail attachment; for example, when you have a technical problem while working at home. Click here for instructions on how to take a screenshot.